Freshservice Alternatives (2026)
Freshworks
Freshservice
$19/agent/mo
8.6/10
Our verdict
The top alternatives to Freshservice are Zendesk, Jira Service Management. Zendesk is the closest like-for-like option (4.3/5 (6000 G2 reviews), from $19/agent/mo). People typically switch from Freshservice over pricing model, complexity, or a missing capability — the table compares each alternative on exactly those axes.
| Alternative to Freshservice | Why switch | Starting price | Rating | Score |
|---|---|---|---|---|
| Zendesk | Customer-support-heavy teams wanting a polished ticketing/CX platform | $19/agent/mo | 4.3/5 (6000 G2 reviews) | 8.2/10 |
| Jira Service Management | Dev-adjacent IT teams already using Atlassian | $19.04/agent/mo | 4.2/5 (800 G2 reviews) | 8.0/10 |
Freshservice vs Jira Service Management →
Frequently asked questions
- What is the best alternative to Freshservice?
- Zendesk is the top-rated alternative in our data-weighted ranking (from $19/agent/mo).
- Why do people switch from Freshservice?
- Usually pricing model, complexity, or a missing capability. The table compares each alternative on exactly those axes.
Data as of June 1, 2026. Sources: freshworks.com. Figures are pulled from public vendor and security data and refreshed automatically.