Jira Service Management
Atlassian
Jira Service Management
$19.04/agent/mo
8.0/10
Jira Service Management (by Atlassian) is a itsm ticketing tool. It starts at $19.04/agent/mo and holds 4.2/5 (800 G2 reviews). It is best for dev-adjacent it teams already using atlassian. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
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Jira Service Management vs the field
| Jira Service Management | Freshservice | Zendesk | |
|---|---|---|---|
| Starting price | $19.04/agent/mo | $19/agent/mo | $19/agent/mo |
| Pricing model | per agent | per agent | per agent |
| Free trial / tier | Free tier + yes trial | 14 days | 14 days |
| Best for | Dev-adjacent IT teams already using Atlassian | Internal IT teams wanting modern ITSM with strong automation | Customer-support-heavy teams wanting a polished ticketing/CX platform |
| Deployment | Cloud + data center | Cloud | Cloud |
| G2 rating | 4.2/5 (800) | 4.6/5 (1200) | 4.3/5 (6000) |
| Capterra rating | — | — | — |
| Our score | 8.0/10 | 8.6/10 | 8.2/10 |
Pros
- Free up to 3 agents
- Deep Jira/dev integration
- Strong ITIL
Cons
- Best within Atlassian
- Setup complexity
- Less MSP-oriented
Key features
- ITSM + ITIL
- Incident/change/problem
- Dev tool integration
- Automation
- Asset management
Jira Service Management at a glance
Jira Service Management (by Atlassian) is a itsm ticketing tool. It starts at $19.04/agent/mo and holds 4.2/5 (800 G2 reviews). It is best for dev-adjacent it teams already using atlassian. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
Frequently asked questions
- How much does Jira Service Management cost?
- Jira Service Management starts at $19.04/agent/mo. See the pricing page for every plan and limits.
- What are the best Jira Service Management alternatives?
- Top alternatives include Freshservice, Zendesk.
Data as of June 1, 2026. Sources: atlassian.com. Figures are pulled from public vendor and security data and refreshed automatically.