Zendesk
Zendesk
Zendesk
$19/agent/mo
8.2/10
Zendesk is a itsm ticketing tool. It starts at $19/agent/mo and holds 4.3/5 (6000 G2 reviews). It is best for customer-support-heavy teams wanting a polished ticketing/cx platform. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
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Zendesk vs the field
| Zendesk | Freshservice | Jira Service Management | |
|---|---|---|---|
| Starting price | $19/agent/mo | $19/agent/mo | $19.04/agent/mo |
| Pricing model | per agent | per agent | per agent |
| Free trial / tier | 14 days | 14 days | Free tier + yes trial |
| Best for | Customer-support-heavy teams wanting a polished ticketing/CX platform | Internal IT teams wanting modern ITSM with strong automation | Dev-adjacent IT teams already using Atlassian |
| Deployment | Cloud | Cloud | Cloud + data center |
| G2 rating | 4.3/5 (6000) | 4.6/5 (1200) | 4.2/5 (800) |
| Capterra rating | — | — | — |
| Our score | 8.2/10 | 8.6/10 | 8.0/10 |
Pros
- Polished and scalable
- Huge integration ecosystem
- Strong CX features
Cons
- Pricey at scale
- More CX than ITSM/MSP
- Add-ons add cost
Key features
- Omnichannel ticketing
- Knowledge base
- Automation + AI
- Reporting
- Huge app marketplace
Zendesk at a glance
Zendesk is a itsm ticketing tool. It starts at $19/agent/mo and holds 4.3/5 (6000 G2 reviews). It is best for customer-support-heavy teams wanting a polished ticketing/cx platform. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
Frequently asked questions
- How much does Zendesk cost?
- Zendesk starts at $19/agent/mo. See the pricing page for every plan and limits.
- What are the best Zendesk alternatives?
- Top alternatives include Freshservice, Jira Service Management.
Data as of June 1, 2026. Sources: zendesk.com. Figures are pulled from public vendor and security data and refreshed automatically.