Freshservice Review (2026)
Freshworks
Freshservice
$19/agent/mo
8.6/10
Verdict: 8.6/10
Freshservice earns 8.6/10 in our review, weighted from 4.6/5 (1200 G2 reviews) and its feature/pricing profile. Best for internal it teams wanting modern itsm with strong automation. Starting price: $19/agent/mo.
Based on aggregated third-party ratings (4.6/5 (1200 G2 reviews)) and Freshservice's published feature and pricing data. Hands-on testing notes are added as we trial each tool — see how we test.
Pros
- Clean modern UI
- Strong automation
- Good ITIL features
Cons
- Per-agent costs climb
- Some features only on Pro+
- Aimed at internal IT not MSP
Features
- ITSM ticketing
- Asset management
- Workflow automation
- AI (Freddy)
- Project management
How it compares
| Freshservice | Zendesk | Jira Service Management | |
|---|---|---|---|
| Starting price | $19/agent/mo | $19/agent/mo | $19.04/agent/mo |
| Pricing model | per agent | per agent | per agent |
| Free trial / tier | 14 days | 14 days | Free tier + yes trial |
| Best for | Internal IT teams wanting modern ITSM with strong automation | Customer-support-heavy teams wanting a polished ticketing/CX platform | Dev-adjacent IT teams already using Atlassian |
| Deployment | Cloud | Cloud | Cloud + data center |
| G2 rating | 4.6/5 (1200) | 4.3/5 (6000) | 4.2/5 (800) |
| Capterra rating | — | — | — |
| Our score | 8.6/10 | 8.2/10 | 8.0/10 |
Affiliate link: Freshservice may pay us a commission if you sign up through this link. It never affects our data-driven ranking.
Frequently asked questions
- Is Freshservice worth it?
- Freshservice earns 8.6/10 in our review, weighted from 4.6/5 (1200 G2 reviews) and its feature/pricing profile. Best for internal it teams wanting modern itsm with strong automation. Starting price: $19/agent/mo.
- What does Freshservice cost?
- From $19/agent/mo — see the pricing page.
Data as of June 1, 2026. Sources: freshworks.com. Figures are pulled from public vendor and security data and refreshed automatically.