Freshservice

Freshworks
Freshservice
$19/agent/mo
8.6/10

Freshservice (by Freshworks) is a itsm ticketing tool. It starts at $19/agent/mo and holds 4.6/5 (1200 G2 reviews). It is best for internal it teams wanting modern itsm with strong automation. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.

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Freshservice vs the field

How Freshservice compares to leading alternatives
FreshserviceZendeskJira Service Management
Starting price $19/agent/mo $19/agent/mo $19.04/agent/mo
Pricing model per agent per agent per agent
Free trial / tier 14 days 14 days Free tier + yes trial
Best for Internal IT teams wanting modern ITSM with strong automation Customer-support-heavy teams wanting a polished ticketing/CX platform Dev-adjacent IT teams already using Atlassian
Deployment Cloud Cloud Cloud + data center
G2 rating 4.6/5 (1200) 4.3/5 (6000) 4.2/5 (800)
Capterra rating — — —
Our score 8.6/10 8.2/10 8.0/10

Pros

  • Clean modern UI
  • Strong automation
  • Good ITIL features

Cons

  • Per-agent costs climb
  • Some features only on Pro+
  • Aimed at internal IT not MSP

Key features

Freshservice at a glance

Freshservice (by Freshworks) is a itsm ticketing tool. It starts at $19/agent/mo and holds 4.6/5 (1200 G2 reviews). It is best for internal it teams wanting modern itsm with strong automation. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.

Frequently asked questions

How much does Freshservice cost?
Freshservice starts at $19/agent/mo. See the pricing page for every plan and limits.
What are the best Freshservice alternatives?
Top alternatives include Zendesk, Jira Service Management.
Data as of June 1, 2026. Sources: freshworks.com. Figures are pulled from public vendor and security data and refreshed automatically.