ConnectWise PSA Review (2026)
Verdict: 7.4/10
ConnectWise PSA earns 7.4/10 in our review, weighted from 3.9/5 (500 G2 reviews) and its feature/pricing profile. Best for established/larger msps needing the deepest psa workflows. Starting price: Custom quote.
Based on aggregated third-party ratings (3.9/5 (500 G2 reviews)) and ConnectWise PSA's published feature and pricing data. Hands-on testing notes are added as we trial each tool — see how we test.
Pros
- Industry-standard depth
- Huge integration ecosystem
- Scales to large MSPs
Cons
- Complex and heavy
- Quote/contract pricing
- Learning curve
Features
- Ticketing + dispatch
- Billing/invoicing
- Project management
- Procurement
- Reporting/KPIs
How it compares
| ConnectWise PSA | Autotask PSA | HaloPSA | |
|---|---|---|---|
| Starting price | Custom quote | Custom quote | $59/agent/mo |
| Pricing model | quote | quote | per agent |
| Free trial / tier | — | — | 30 days |
| Best for | Established/larger MSPs needing the deepest PSA workflows | MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools | MSPs wanting a modern, highly configurable PSA with transparent pricing |
| Deployment | Cloud + on-prem | Cloud | Cloud + on-prem |
| G2 rating | 3.9/5 (500) | 4.0/5 (450) | 4.6/5 (80) |
| Capterra rating | — | — | — |
| Our score | 7.4/10 | 7.5/10 | 8.5/10 |
Affiliate link: ConnectWise PSA may pay us a commission if you sign up through this link. It never affects our data-driven ranking.
Full review
ConnectWise PSA review — 7.4/10
ConnectWise PSA is a psa tool we score on verified pricing, ratings and features. Our score weights 3.9/5 (500 G2 reviews) against feature breadth and pricing value.
Core features
- Ticketing + dispatch
- Billing/invoicing
- Project management
- Procurement
- Reporting/KPIs
Pricing value
ConnectWise PSA starts at Custom quote on a quote model. See the full pricing breakdown.
Pros & cons
Pros: Industry-standard depth; Huge integration ecosystem; Scales to large MSPs.
Cons: Complex and heavy; Quote/contract pricing; Learning curve.
Who should buy ConnectWise PSA
Best for established/larger msps needing the deepest psa workflows. If that is not you, weigh the alternatives.
Frequently asked questions
- Is ConnectWise PSA worth it?
- ConnectWise PSA earns 7.4/10 in our review, weighted from 3.9/5 (500 G2 reviews) and its feature/pricing profile. Best for established/larger msps needing the deepest psa workflows. Starting price: Custom quote.
- What does ConnectWise PSA cost?
- From Custom quote — see the pricing page.