Autotask PSA vs ConnectWise PSA (2026)
Our verdict
Autotask PSA vs ConnectWise PSA: on our data-weighted scoring, Autotask PSA edges ahead (7.5 vs 7.4/10). Autotask PSA starts at Custom quote and is best for msps wanting a robust cloud psa tightly tied to datto/kaseya tools; ConnectWise PSA starts at Custom quote and is best for established/larger msps needing the deepest psa workflows. Choose Autotask PSA for the stronger overall track record; consider ConnectWise PSA if its pricing model or fit matches your environment better. Side-by-side table below.
| Autotask PSA | ConnectWise PSA | |
|---|---|---|
| Starting price | Custom quote | Custom quote |
| Pricing model | quote | quote |
| Free trial / tier | — | — |
| Best for | MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools | Established/larger MSPs needing the deepest PSA workflows |
| Deployment | Cloud | Cloud + on-prem |
| G2 rating | 4.0/5 (450) | 3.9/5 (500) |
| Capterra rating | — | — |
| Our score | 7.5/10 | 7.4/10 |
Autotask PSA
Pros
- Strong reporting
- Reliable cloud PSA
- Datto/Kaseya integration
Cons
- Quote pricing
- UI dated
- Kaseya licensing
Affiliate link: Autotask PSA may pay us a commission if you sign up through this link. It never affects our data-driven ranking.
ConnectWise PSA
Pros
- Industry-standard depth
- Huge integration ecosystem
- Scales to large MSPs
Cons
- Complex and heavy
- Quote/contract pricing
- Learning curve
Affiliate link: ConnectWise PSA may pay us a commission if you sign up through this link. It never affects our data-driven ranking.
Choose Autotask PSA if…
You need msps wanting a robust cloud psa tightly tied to datto/kaseya tools. See the Autotask PSA pricing and review.
Choose ConnectWise PSA if…
You need established/larger msps needing the deepest psa workflows. See the ConnectWise PSA pricing and review.
In depth
Pricing: Autotask PSA vs ConnectWise PSA
Autotask PSA bills on a quote model from Custom quote, while ConnectWise PSA uses a quote model from Custom quote. Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
Autotask PSA ships 5 headline capabilities (Ticketing + SLA, Time/billing, Project + resource mgmt, Dashboards) and deploys Cloud. ConnectWise PSA ships 5 (Ticketing + dispatch, Billing/invoicing, Project management, Procurement), deploying Cloud + on-prem.
Ratings & verdict
Autotask PSA holds 4.0/5 (450 G2 reviews); ConnectWise PSA holds 3.9/5 (500 G2 reviews). On our data-weighted score, Autotask PSA edges ahead (7.5 vs 7.4/10). Pick ConnectWise PSA instead when established/larger msps needing the deepest psa workflows. See Autotask PSA alternatives or ConnectWise PSA alternatives.
Frequently asked questions
- Autotask PSA vs ConnectWise PSA: which is better?
- Autotask PSA vs ConnectWise PSA: on our data-weighted scoring, Autotask PSA edges ahead (7.5 vs 7.4/10). Autotask PSA starts at Custom quote and is best for msps wanting a robust cloud psa tightly tied to datto/kaseya tools; ConnectWise PSA starts at Custom quote and is best for established/larger msps needing the deepest psa workflows.
- Is Autotask PSA cheaper than ConnectWise PSA?
- Autotask PSA starts at Custom quote and ConnectWise PSA starts at Custom quote (see the pricing rows for models and limits).