Autotask PSA Review (2026)
Verdict: 7.5/10
Autotask PSA earns 7.5/10 in our review, weighted from 4.0/5 (450 G2 reviews) and its feature/pricing profile. Best for msps wanting a robust cloud psa tightly tied to datto/kaseya tools. Starting price: Custom quote.
Based on aggregated third-party ratings (4.0/5 (450 G2 reviews)) and Autotask PSA's published feature and pricing data. Hands-on testing notes are added as we trial each tool — see how we test.
Pros
- Strong reporting
- Reliable cloud PSA
- Datto/Kaseya integration
Cons
- Quote pricing
- UI dated
- Kaseya licensing
Features
- Ticketing + SLA
- Time/billing
- Project + resource mgmt
- Dashboards
- Integrations
How it compares
| Autotask PSA | ConnectWise PSA | HaloPSA | |
|---|---|---|---|
| Starting price | Custom quote | Custom quote | $59/agent/mo |
| Pricing model | quote | quote | per agent |
| Free trial / tier | — | — | 30 days |
| Best for | MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools | Established/larger MSPs needing the deepest PSA workflows | MSPs wanting a modern, highly configurable PSA with transparent pricing |
| Deployment | Cloud | Cloud + on-prem | Cloud + on-prem |
| G2 rating | 4.0/5 (450) | 3.9/5 (500) | 4.6/5 (80) |
| Capterra rating | — | — | — |
| Our score | 7.5/10 | 7.4/10 | 8.5/10 |
Affiliate link: Autotask PSA may pay us a commission if you sign up through this link. It never affects our data-driven ranking.
Full review
Autotask PSA review — 7.5/10
Autotask PSA is a psa tool we score on verified pricing, ratings and features. Our score weights 4.0/5 (450 G2 reviews) against feature breadth and pricing value.
Core features
- Ticketing + SLA
- Time/billing
- Project + resource mgmt
- Dashboards
- Integrations
Pricing value
Autotask PSA starts at Custom quote on a quote model. See the full pricing breakdown.
Pros & cons
Pros: Strong reporting; Reliable cloud PSA; Datto/Kaseya integration.
Cons: Quote pricing; UI dated; Kaseya licensing.
Who should buy Autotask PSA
Best for msps wanting a robust cloud psa tightly tied to datto/kaseya tools. If that is not you, weigh the alternatives.
Frequently asked questions
- Is Autotask PSA worth it?
- Autotask PSA earns 7.5/10 in our review, weighted from 4.0/5 (450 G2 reviews) and its feature/pricing profile. Best for msps wanting a robust cloud psa tightly tied to datto/kaseya tools. Starting price: Custom quote.
- What does Autotask PSA cost?
- From Custom quote — see the pricing page.